When Is Check-In Time?

Check-in time is 4.00pm.

When Is Check-Out Time?

Check-out time is 11.00am.

Is Reception Open 24 Hours?

No, it is open from 7.00am to 11.30pm during the summer and 7.00am to 10.00pm in the winter.

Can I Leave My Luggage?

Yes, we provide luggage storage.

Is There Free Wifi?

Yes, throughout the property.

What Times Is Room Service Offered?

It is based on guest requests (Breakfast is 7.00am to 11.00am & Dinner from 5.00pm to 9.00pm).

Do You Accept Pets? Is There A Fee?

We do have options for pet-friendly accommodations. The pet charge is $25/day.

Do You Offer Cribs Or Rollaway Beds?

We offer pack and plays on request, no cots/rollaway beds available.

Do You Need A Credit Card At Check-In?

Yes. If a guest does not have a credit card, a $250 deposit will be taken over the room and taxes.

What Are The Parking Options?

Complimentary parking throughout the property. All of our chalet’s have private parking at the chalet.

Can I Request A Late Check-Out?

Yes, based on availability – $50 for late check out request until 2.00pm and $100 for a 4.00pm check out request.

Is There A Cancellation And Modification Policy?

Yes, if you need to cancel within 7 days of your arrival, you will be charged the full amount of your stay. If you need to cancel before 7 days of arrival date, there will be a $25 administration fee & the remainder will be refunded within 24 hours. Reservations made within 7 days of arrival, will need a full room charge paid in advance & remains Non-refundable. Please note our cancellation policy is different for Chalet rentals.

Is The Property Accessible?

Yes, we do have accessible options. Please note that all rooms have a tub/shower and may require a step up into the room. Please consider this when making your booking.

Is Overlander Mountain Lodge Pet Friendly?

Yes - Overland Mountain Lodge has room accommodations for pets. The pet fee is $25/day.

What amenities are included in the room rate at Overlander Mountain Lodge?

Our room rates include a variety of amenities to ensure a comfortable and enjoyable stay. Each room is equipped with a private bathroom, complimentary toiletries, a coffee maker, and free Wi-Fi. Additionally, guests have access to our on-site restaurant, lounge, and outdoor patio.

Do you offer any special packages or deals?

Yes, we periodically offer special packages and deals throughout the year, including seasonal promotions, romance packages, and other packages. Be sure to check our website or contact our front desk for the latest offers and promotions available during your desired stay dates.

What are some nearby attractions and activities?

Overlander Mountain Lodge is surrounded by beautiful natural wonders and offers easy access to outdoor activities. Jasper National Park, with its stunning hiking trails, wildlife viewing opportunities, and scenic drives, is just a short distance away. You can also explore the Athabasca River, Miette Hot Springs, and various lakes for swimming, kayaking, and fishing adventures.

Is there a fitness center or gym at Overlander Mountain Lodge?

While we don't have a fitness center or gym on-site, there are ample opportunities for outdoor activities like hiking, biking, and canoeing in the surrounding area. We encourage our guests to take advantage of the beautiful natural landscape of Jasper National Park for their fitness activities.

Is there a conference or meeting room available at the lodge?

Yes, Overlander Mountain Lodge does have a meeting room available for conferences, business meetings, or small events. Our meeting room is equipped with audiovisual capabilities and can accommodate up to 20 people. For more information and to discuss your specific requirements, please contact our events team.